• Phone: (734) 459-2768
• Gaylon Pyle
• Quality Advantage
• 7700 Charrington
• Canton, MI 48187
• gaylon@thequalityadvantage.com

Floral Employee Training Programs – 2006

All of the following programs are designed exclusively for floral employees and are focused on improving profitability!

“The Thirteen Cardinal Rules of Selling”

Employees learn how to increase their average sale per customer by mastering a sales process that the employee team can start to implement tomorrow. It is simple to learn, has proven to be effective times over and also improves service through the eyes’ of the customer. This program will highlight key strategies for making all of this happen!

“Lowering and Controlling Cost of Goods Sold”

If your Cost of Goods Sold is limiting your cash flow and profitability this program is a must for your business. Floral employees work together to improve profitability by identifying first the problems and then opportunities to lower Cost of Goods Sold Expense. Root causes are then prioritized and action plans are created to control this expense.

“Teamwork and Productivity”

A productive employee team works towards achieving the goals of the business and is a critical component to profitability for any florist. Employees learn industry productivity benchmarks and analyze their own performance. In this program, employees learn, develop skills and work together on strategies for “profit productivity”.

“Providing Exceptional Customer Service”

What happens when customers come in contact with your business? Is it a positive and memorable experience and most importantly does it build customer loyalty? In this seminar employees learn to “look through the eyes of the customer” and develop performance standards that will exceed customer expectations.

Quality Advantage 24 Leadership Seminars

Designed for Owners and Managers

FINACIAL PROGRAMS:

• Business Survival – Improving the Bottom-Line Immediately
• Reviewing your Financial Report Card – Analyzing your Financial Performance
• The Key to Profitability – Lowering and Controlling Cost of Goods Sold
• Pricing for Sales and Profit
• Maximizing Profitability – Strategies to Increase Sales, lower Costs and Improve Profitability
• The Ten Cardinal Rules of Profitability
• Making Money through Tricks of the Trade
• Financial Accounting Done Right

SALES/MARKETING PROGRAMS:

• Creating a Dynamic Selling Culture
• Teaching your Employee team how to Sell
• Pricing for Sales and Profit
• Increasing Sales, Gaining Market Share and Building Customer Loyalty
• Increasing Sales and Profit
• Merchandising – Your Silent Salesperson
• Building an Exceptional Service Culture
• 21 Tactics for Building your Business

TEAMWORK/PRODUCTIVITY PROGRAMS:

• Turning Payroll Expense into an Investment
• Work Smarter, Not Harder
• Motivating your Employee Team
• Labor Pains – Analyzing Pay & Productivity
• Team Building
• Leadership in the Floral Business – Linking Pay to Performance
• Great Expectations – Yours versus your Employees
• Beating the Holiday Crazies